Archive for the 'Millennials' Category

Common Misperceptions About Millennials

We’ve been researching Millennials literally since they have been old enough to fill out surveys. Over time, we have found that clients cling to common misperceptions of this generation and that the nature of these misperceptions haven’t evolved as Millennials have come of age.

Millennials are the most studied generation in history, likely because they are such a large group (there are now more Millennials in the US than Boomers) and because they are poised to soon become a dominant force in the economy, in politics, and in our culture.

There are enduring misconceptions about Millennials. Many stem from our inability to grasp that Millennials are distinctly different from their Gen X predecessors. Perhaps the worst mistake we can make is to assume that Millennials will behave in an “X” fashion rather than view them as a separate group.

Below are some common misconceptions we see that relate to Millennials.

  • Today’s kids and teens are Millennials. This is false as Millennials have now largely grown up. If you use the Howe/Strauss Millennial birth years Millennials currently range from about 16 to 38 years old. If you prefer Pew’s breaks Millennials are currently aged 23 to 38. Either way, Millennials are better thought of as being in a young adult/early career life stage than as teenagers.
  • Millennials are “digital natives” who know more about technology than other generations. This is, at best, partially true. The first half of the generation, born in 1982, hardly grew up with today’s interactive technology. The iPhone came out in 2007 when the first Millennial was 25 years old. Millennials discovered these technologies along with the rest of us. A recent Pew study on technological ownership showed that Millennials do own more technology than Boomers and Xers, but that the gap isn’t all that large. For years we have counseled clients that parents and teachers are more technologically advanced than commonly thought. Don’t forget that the entrepreneurial creators of this technology are mainly Boomers and Xers, and not Millennials.
  • Millennials are all saddled with college debt. We want to tread lightly here, as we would not want to minimize the issue of college debt which affects many young people and constrains their lives in many ways. But we do want to put college debt in the proper perspective. The average Millennial has significant debt, but the reality is the bulk of the debt they hold is credit card debt and not college debt. College debt is just 16% of the total debt held by Millennials. According to the College Board 29% of bachelor’s degree graduates have no college debt at all, 24% have under $20,000 in debt, 30% have between $20,000 and $30,000 in debt, and 31% have over $30,000 in college debt. The College Board also reports that a 4-year college graduate can expect to make about $25,000 per year more than a non-graduate. It is natural for people of all generations to have debt in their young adult/early professional life stage and this isn’t unique to Millennials. What is unique is their debt levels are high and multi-faceted. Our view is that college debt per se is not the core issue for Millennials, as most have manageable levels of college debt and college is a financially worthwhile investment for most of them. But college debt levels continue to grow and have a cascading effect and lead to other types of debts. College debt is a problem, but mostly because it is a catalyst for other problems facing Millennials. So, this statement is true, but is more nuanced than is commonly perceived.
  • Millennials are fickle and not loyal to brands. This myth has held sway since before the generation was named. I cannot tell you how many market research projects I have conducted that have shown that Millennials are more brand loyal than other generations. They express positive views of products online at a rate many times greater than the level of complaints they express. Of course, they have typical young person behaviors of variety-seeking and exploration, but they live in a crazy world of information, misinformation, and choice. Brand loyalty is a defense mechanism for them.
  • Millennials are fickle and not loyal to employers. On the employer side, surveys show that Millennials seek stability in employment. They want to be continuously challenged and stay on a learning curve. We feel that issues with employer loyalty for Millennials go both ways and employers have become less paternalistic and value young employees less than in past times. That is the primary driver of Millennials switching employers. There are studies that suggest that Millennials are staying with employers longer than Gen X employees did.
  • Millennials are entrepreneurial. In reality, we expect Millennials to be perhaps the least entrepreneurial of all the modern generations. (We wrote an entire blog post on this issue.)
  • Millennials seek constant praise. This is the generation that grew up with participation trophies and gold stars on everything (provided by their Boomer parents). However, praise is not really what Millennials seek. Feedback is. They come from a world of online reviews, constant educational testing, and close supervision. The result is Millennials have a constant need to know where they stand. This is not the same as praise.
  • Millennials were poorly parented. The generation that was poorly parented was Gen X. These were the latch-key kids who were lightly supervised. Millennials have been close with their parents from birth. At college, the “typical” Millennial has contact with their parent more than 10 times per week. Upon graduation, many of them choose to live with, or nearby their parents even when there is no financial need to do so. Their family ties are strong.
  • Millennials are all the same. Whenever we look at segments, we run a risk of typecasting people and assuming all segment members are alike.  The “art” of segmentation in a market research study is to balance the variability between segments with the variability within them in a way that informs marketers. Millennials are diverse. They are the most racially diverse generation in American history, they span a wide age range, they cover a range of economic backgrounds, and are represented across the political spectrum. The result is while there is value in understanding Millennials as a segment, there is no typical Millennial.

When composing this post, I typed “Millennials are …” into a Google search box. The first thing that came up to complete my query was “Millennials are lazy entitled narcissists.” When I typed “Boomers are …” the first result was “Boomers are thriving.”  When I typed “Gen X is …” the first result was “Gen X is tired.” This alone should convince you that there are serious misconceptions of all generations.

Millennials are the most educated, most connected generation ever. I believe that history will show that Millennials effectively corrected for the excesses of Boomers and set the country and the world on a better course.

Among college students, Bernie Sanders is the overwhelming choice for the Democratic nomination

Crux Research poll of college students shows Sanders at 23%, Biden at 16%, and all other candidates under 10%

ROCHESTER, NY – October 10, 2019 – Polling results released today by Crux Research show that if it was up to college students, Bernie Sanders would win the Democratic nomination the US Presidency. Sanders is the favored candidate for the nomination among 23% of college students compared to 16% for Joe Biden. Elizabeth Warren is favored by 8% of college students followed by 7% support for Andrew Yang.

  • Bernie Sanders: 23%
  • Joe Biden: 16%
  • Elizabeth Warren: 8%
  • Andrew Yang: 7%
  • Kamala Harris: 6%
  • Beto O’Rourke: 5%
  • Pete Buttigieg: 4%
  • Tom Steyer: 3%
  • Cory Booker: 3%
  • Michael Bennet: 2%
  • Tulsi Gabbard: 2%
  • Amy Klobuchar: 2%
  • Julian Castro: 1%
  • None of these: 5%
  • Unsure: 10%
  • I won’t vote: 4%

The poll also presented five head-to-head match-ups. Each match-up suggests that the Democratic candidate currently has a strong edge over President Trump, with Sanders having the largest edge.

  • Sanders versus Trump: 61% Sanders; 17% Trump; 12% Someone Else; 7% Not Sure; 3% would not vote
  • Warren versus Trump: 53% Warren; 18% Trump; 15% Someone Else; 9% Not Sure; 5% would not vote
  • Biden versus Trump: 51% Biden; 18% Trump; 19% Someone Else; 8% Not Sure; 4% would not vote
  • Harris versus Trump: 48% Harris; 18% Trump; 20% Someone Else; 10% Not Sure; 4% would not vote
  • Buttigieg versus Trump: 44% Buttigieg; 18% Trump; 22% Someone Else; 11% Not Sure; 5% would not vote

The 2020 election could very well be determined on the voter turnout among young people, which has traditionally been much lower than among older age groups.

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Methodology
This poll was conducted online between October 1 and October 8, 2019. The sample size was 555 US college students (aged 18 to 29). Quota sampling and weighting were employed to ensure that respondent proportions for age group, sex, race/ethnicity, and region matched their actual proportions in the US college student population.

This poll did not have a sponsor and was conducted and funded by Crux Research, an independent market research firm that is not in any way associated with political parties, candidates, or the media.

All surveys and polls are subject to many sources of error. The term “margin of error” is misleading for online polls, which are not based on a probability sample which is a requirement for margin of error calculations. If this study did use probability sampling, the margin of error would be +/-4%.

About Crux Research Inc.
Crux Research partners with clients to develop winning products and services, build powerful brands, create engaging marketing strategies, enhance customer satisfaction and loyalty, improve products and services, and get the most out of their advertising.

Using quantitative and qualitative methods, Crux connects organizations with their customers in a wide range of industries, including health care, education, consumer goods, financial services, media and advertising, automotive, technology, retail, business-to-business, and non-profits.
Crux connects decision makers with customers, uses data to inspire new thinking, and assures clients they are being served by experienced, senior level researchers who set the standard for customer service from a survey research and polling consultant.

To learn more about Crux Research, visit http://www.cruxresearch.com.

Is getting a driver’s license still a rite of passage for teens?

In the 80’s and 90’s, before the Millennial generation hit their teen years in force, we would use “driver’s license status” as a key classification variable in studies. Rather than split focus groups by age or grade in school, we would often place teens who had their license in one group and those who did not have their license yet in another group. Regardless of the topic of the group. We found that teens with licenses were more independent of their parents and more capable of making decisions without parental input. Drivers license obtention was often better predictor of consumer behavior than age.

Young people experience many rites of passages in a short period of time. These are experiences that signify a change in their development. They ride the school bus for the first time, get their first smartphone, enter high school, go to the prom, leave home to go to college, vote for the first time, etc. As marketers, we have always looked at these inflection points as times when consumer behavior shifts. The obtaining of a driver’s license is traditionally seen as a watershed moment as it signifies a new level of independence.

However, this wisdom no longer holds. Millennials, particularly second wave Millennials, are not as focused on obtaining drivers licenses as their Boomer and Xer parents were. Where I grew up, we couldn’t wait until our 16th birthday so we could get our learner’s permit. My classmates and I usually took our road tests at the first opportunity. Failing the road test was a traumatic experience, as it caused us to remain in our parents’ control for a few more months.

This is no longer the case. In 1983, 46% of America’s 16-year-olds had a driver’s license. That is now less than 25% currently. I was very surprised to notice that my children and their friends seemed to be in no particular rush to get their licenses. Many times, it was the parents that pushed the kids to take their road test, as the parents were tiring of chaperoning the kids from place to place.

There are likely things that have caused this change:

  • Today’s parents are highly protective of children. Parents no longer push their children to be as independent as quickly.
  • There are societal pressures. In most states, there are more stringent requirements in terms of driving experience to be able to take a road test and more restrictions on what a younger driver can do with his/her license. The license simply isn’t as valuable as it used to be.
  • Driving has peaked in the US. People are driving less frequently and fewer miles when they do. There has also been a movement of the population to urban areas which have more mass transit.
  • The decline of retail has played a part. Going to the mall was a common weekend activity for Xer teens. Now, staying home and shopping on Amazon is more common. Millennials never went to the mall to socialize.
  • Online entertainment options have proliferated. Movies and shows are readily streamed. Many teens fulfill a need for socialization via gaming, where they interact with their friends and make new ones. This need could only be met in person in the past.
  • Teens are working less so have less of a need to drive to work. Of course, this means they have less of their own money and that tethers them to their parents even longer.

There are likely many other causes. But the result is clear. Teens are getting licenses later and using them less than they did a generation ago.

As a result, researchers have lost a perfectly good measure! Obtaining a driver’s license is not as strong a rite of passage as it used to be.

We’ve been thinking about what might make a good alternative measure. What life event do young people experience that changes them in terms of granting their independence from parents? Leaving home and living independently for the first time would qualify but seems a bit late to be useful. There may be no clear marker signifying independence for Millennials, as they stay dependent on parents across a much wider time period than in the past. Or, perhaps we need to change our definition of independence.

Is segmentation just discrimination with an acceptable name?

A short time ago we posted a basic explanation of the Cambridge Analytica/Facebook scandal (which you can read here). In it, we stated that market segmentation and stereotyping are essentially the same thing. This presents an ethical quandary for marketers as almost every marketing organization makes heavy use of market segmentation.

To review, marketers place customers into segments so that they can better understand and serve them. Segmentation is at the essence of marketing. Segments can be created along any measurable dimension, but since almost all segments have a demographic component we will focus on that for this post.

It can be argued that segmentation and stereotyping are the same thing. Stereotyping is attaching perceived group characteristic to an individual. For instance, if you are older I might assume your political views lean conservative, since it is known that political views tend to be more conservative in older Americans that they are in general among younger Americans. If you are female I might assume you are more likely to be the primary shopper for your household, since females in total do more of the family shopping than males. If you are African-American, I might assume you have a higher likelihood than others to listen to rap music, since that genre indexes high among African-Americans.

These are all stereotypes. These examples can be shown to true of a larger group, but that doesn’t necessarily imply that they apply to all the individuals in the group. There are plenty of liberal older Americans, females who don’t shop at all, and African-Americans who can’t stand rap music.

Segmenting consumers (which is applying stereotypes) isn’t inherently a bad thing. It leads to customized products and better customer experiences. The potential problem isn’t with stereotyping, it is when doing so moves to a realm of being discriminatory that we have to be careful. As marketers we tread a fine line. Stereotyping oversimplifies the complexity of consumers by forming an easy to understand story. This is useful in some contexts and discriminatory in others.

Some examples are helpful. It can be shown that African-Americans have a lower life expectancy than Whites. A life insurance company could use this information to charge African-Americans higher premiums than Whites. (Indeed, many insurance companies used to do this until various court cases prevented them from doing so.) This is a segmentation practice that many would say crosses a line to become discriminatory.

In a similar vein, car insurance companies routinely charge higher risk groups (for example younger drivers and males) higher rates than others. That practice has held up as not being discriminatory from a legal standpoint, largely because the discrimination is not against a traditionally disaffected group.

At Crux, we work with college marketers to help them make better admissions offer decisions. Many colleges will document the characteristics of their admitted students who thrive and graduate in good standing. The goal is to profile these students and then look back at how they profiled as applicants. The resulting model can be used to make future admissions decisions. Prospective student segments are established that have high probabilities of success at the institution because they look like students known to be successful, and this knowledge is used to make informed admissions offer decisions.

However, this is a case where a segmentation can cross a line and become discriminatory. Suppose that the students who succeed at the institution tend to be rich, white, female, and from high performing high schools. By benchmarking future admissions offers against them, an algorithmic bias is created. Fewer minorities, males, and students from urban districts will be extended admissions offers What turns out to be a good model from a business standpoint ends up perpetuating a bias., and places certain demographics of students at a further disadvantage.

There is a burgeoning field in research known as “predictive analytics.” It allows data jockeys to use past data and artificial intelligence to make predictions on how consumers will react. It is currently mostly being used in media buying. Our view is it helps in media efficiency, but only if the future world can be counted on to behave like the past. Over-reliance on predictive analytics will result in marketers missing truly breakthrough trends. We don’t have to look further than the 2016 election to see how it can fail; many pollsters were basing their modeling on how voters had performed in the past and in the process missed a fundamental shift in voter behavior and made some very poor predictions.

That is perhaps an extreme case, but shows that segmentations can have unintended consequences. This can happen in consumer product marketing as well. Targeted advertising can become formulaic. Brands can decline distribution in certain outlets. Ultimately, the business can suffer and miss out on new trends.

Academics (most notably Kahneman and Tversky) have established that people naturally apply heuristics to decision making. These are “rules of thumb” that are often useful because they allow us to make decisions quickly. However, these academics have also demonstrated how the use of heuristics often result in sub-optimal and biased decision making.

This thinking applies to segmentation. Segmentation allows us to make marketing decisions quickly because we assume that individuals take on the characteristics of a larger group. But, it ignores the individual variability within the group, and often that is where the true marketing insight lies.

We see this all the time in the generational work we do. Yes, Millennials as a group tend to be a bit sheltered, yet confident and team-oriented. But this does not mean all of them fit the stereotype. In fact, odds are high that if you profile an individual from the Millennial generation, he/she will only exhibit a few of the characteristics commonly attributed to the generation. Taking the stereotype too literally can lead to poor decisions.

This is not to say that marketers shouldn’t segment their customers. This is a widespread practice that clearly leads to business results. But, they should do so considering the errors and biases applying segments can create, and think hard about whether this can unintentionally discriminate and, ultimately, harm the business in the long term.

Sexual harassment/abuse among college students – new survey results released

Sexual harassment and abuse on college campuses has garnered increased attention in the media and by political leaders. Surprisingly, there is little research documenting what is actually happening among college students – what the levels of abuse and harassment are, who is being victimized, and how students feel their college administrators are dealing with these issues.

In the spring of 2018 Crux Research surveyed 717 current college students to learn more about the current state of these issues. An issue like sexual harassment can be challenging to get right from a polling standpoint because it can be difficult to define. As a general term, it can be too broad to interpret as different experiences may be construed by one person as harassment and as another as not being harassment. The best way to address this is to be specific in our questioning. To be sure respondents understood our objectives, we developed a list of statements under three harassment categories shown below:

Verbal/Non-Physical harassment

  • Being called gay or lesbian in a negative way
  • Being shown sexy or sexual pictures you didn’t want to see
  • Being verbally intimidated in a sexual way
  • Having someone make unwelcome sexual comments, jokes, or gestures to or about you
  • Having someone flash or expose themselves to you

Online harassment

  • Being called gay or lesbian in a negative way online
  • Having someone spread unwelcome sexual rumors about you online
  • Having someone post unwelcome sexual comments, jokes, or pictures about or of you online
  • Being sent unwelcome sexual comments, jokes, or pictures electronically

Physical harassment

  • Being physically intimidated in a sexual way
  • Being touched in an unwelcome sexual way
  • Being forced to do something sexual you didn’t want to do

For each, we asked the college student if he/she had been a victim of the specific type of harassment since they had been a college student. We found that 54% of college students have been a victim of some form of verbal/non-physical harassment, 45% have been a victim of some sort of online harassment, and 32% have been a victim of some sort of physical harassment.

Importantly, this study finds that while victimization is usually thought of as an issue for college women, college men are also common victims of sexual harassment:

  • 55% of college females have been the victims of verbal harassment, compared to 52% of college males.
  • 42% of college females have been the victims of online harassment, compared to 47% of college males.
  • 32% of college females have been the victims of physical harassment, compared to 32% of college males.

There are some large differences in college males and females, depending on the specific form of harassment:

College females are more likely than college males to report that…

  • Someone has made unwelcome sexual comments, jokes, or gestures to or about them (41% of females; 17% of males).
  • They have been verbally intimidated in a sexual way (27% of females; 17% of males).
  • They have been sent unwelcome sexual comments, jokes, or pictures electronically (30% of females; 17% of males).

College males are more likely than college females to report that…

  • Being called gay or lesbian in a negative way (20% of males; 14% of females).
  • Being called gay or lesbian in a negative way online (20% of males; 8% of females).

Perhaps most surprising is that for the most serious abuse item presented (“being forced to do something sexual that you didn’t want to do”) there was no statistical difference between college males and college females. Overall, 13% of college students indicated this has happened to them since they have been at college – about 1 in 8 college students. Again, the most serious types of sexual harassment and abuse happening on campuses is not solely a female issue. College men are reporting being sexual abused in a physical way as well.

Although we have shown that victimization is not solely an issue for college females, it is clear from our study that the perpetrators of sexual harassment/abuse are predominantly male. Overall, victims report that 72% of the time their harasser was male, 16% of the time the harasser was female, and 12% of the time it was both.

Most commonly, victims report that their harasser was a fellow college student (53%) or a friend (26%). 12% report that their harasser was a romantic partner. It is rare that students will report that their instructors/professors (4% of cases) or another adult at college (3%) are the harassers. Sexual harassment on college campuses appears to be mostly peer-to-peer.

Unique to this study, we also asked college students if they had done anything since they had been a student that could be correctly interpreted as being sexual harassment. Seventeen percent (17%) of students said they had – including 28% of all college males. To repeat: more than one in four (28%) of college males admit that they have done something to sexually harass another student since they have been in college.

Perhaps most troubling is how infrequently instances of abuse are reported. This study indicates that just 37% of harassment gets reported. Females (reporting 24% of instances) are less likely than males (54%) to make a report. For every report made by a college female, there are three incidents that are not reported.  And, our study also found that instances where the harasser was a fellow student are the ones that are least likely to be reported.

This issue has been brought more front and center at colleges in the past few years. College culture is moving towards supporting the victim/accuser. Compared to a year ago, about half (52%) of students are more likely to believe someone that reports being sexually harassed and 15% are less likely to believe someone who reports harassment. About two-thirds (65%) of students think the greater focus on these issues will result in a long-term change in attitudes about sexual harassment at college. Three-quarters (74%) feel that unreported sexual harassment is a bigger issue than false reporting of sexual harassment.

College students are largely satisfied with how their administration has addressed sexual misconduct and harassment. Overall, just 6% felt that their administration is not taking this issue seriously. Seventy percent (70%) feel that their college provides enough protection against sexual harassment and abuse.

In sum, sexual harassment and abuse occurs at a troubling level at colleges – and both college females and males are victims. Students are rallying behind the accusers, yet far too few victims are reporting harassment incidences, especially when they happen student-to-student. It appears that students have confidence in their administrators to handle these issues and protect them.

Why aren’t there more digital textbooks?

On college campuses, technology is like air – always present, necessary, and only noticed when it is lacking. College networks reach seemingly everywhere. Today’s courses use technology for enrollment, collaboration, communication, etc. Much of the basic research that underlies technological breakthroughs in business and industry is pioneered on college campuses. We find on employee surveys that recent Millennial graduates are often underwhelmed by the technology they have access to at their employers because they became accustomed to a higher standard when they were students.

Why then has a technological revolution that colleges are such a central part of seemingly skipped over what is at the core of most college courses:  the college textbook?

Depending on which source you consult, digital textbooks currently comprise between 10% and 15% of college textbooks and this percentage has been growing glacially … at like 1-2% per year.

Contrast this with other types of books. There are currently nearly half a billion digital trade books sold each year. In the “normal” (non-textbook) book world, there are about two digital books sold for every three printed books sold. In trade publishing the conversation isn’t about whether digital books will continue to grow and dominate (as there is a consensus that they will), but more about how massive Amazon will become in the space and what the impact of a growing audiobook segment will be.

Clearly, penetration of digital books is happening much slower in college textbook world than the trade book world.

But why?

First and foremost, the role of publishers in the college textbook market is different than in the trade book world. About 80% of the college textbook market is controlled by just five publishers and there is a trend towards further market consolidation. Publishers have the lion’s share of market power; after all, they control nearly all the content. So they can also control how this content is distributed.

Publishers’ market power is even greater than one might initially imagine. There might be just one or two viable choices for textbooks to select for a course. The result has been an increase in textbook prices of +1,000% or more since the mid-seventies, and, importantly, little incentive on the part of publishers to innovate. Publishers have created digital options and online learning systems, but these aren’t terribly innovative and largely serve to protect existing (and profitable) print textbook franchises. Textbook publishing is a cash cow and publishers protect it.

A finger can also be pointed at colleges. The college bookstore was once seen as an essential service to provide for students. It is now viewed as a profit center, giving colleges little incentive to push back on publishers to keep prices low and to innovate. The college bookstore’s mission has moved from being educational to being profit-centered.

College professors are unwittingly part of the problem. We have done studies that show that students largely buy the textbooks professors tell them to buy. Publishers market textbooks one professor at a time. There are no buying groups or purchasing departments negotiating prices on behalf of students. Our studies show that professors don’t think much about the cost of a book to a student before putting it on the list for the semester. Textbook costs and innovation just aren’t something professors seem to think much about.

There are a few countervailing forces. Used textbook distributors help recycle books and keep prices down. Textbook rental firms have had a similar effect. Increased online buying options have created price competition. But, these forces are swimming upstream in the face of the power held by publishers. Our data show that although the total textbook market is growing (because more students are going to college) the average number of textbooks obtained is decreasing. But, the average price per textbook continues to increase. This leads us to conclude that students are managing increasing textbook costs by going without some books to compensate for increased prices on books they cannot do without. This clearly isn’t the right thing to do from an educational standpoint. Students should be able to afford the materials they need to learn.

The internet has a way of being a disintermediater – of removing barriers between buyers and sellers and decreasing transaction costs. This effect has taken some market power away from publishers of traditional books. The ease of buying online at Amazon, the growth of digital books, etc., has served to make trade publishers less dominant than they used to be. And, in the non-textbook world, there has been a proliferation of self-publishing. An author no longer needs a publisher to reach an audience. Publishers are still important, but they are getting repositioned.

This hasn’t happened with textbooks. Academic book authors still largely use the traditional route via publishers (although some do self-publish, but mostly for students at their own universities).

What is most troubling about the lack of innovation in college textbooks is the academic impact it can have. There is lots of grumbling among student groups and elected officials about the cost of college textbooks. Few mention how true digital innovation in college textbooks would transform education.

We’ve often talked about how when a new medium arises, it initially isn’t all that innovative from a content standpoint. As an example, when television first became established, its content was largely just adapted from the successful radio content of the day (news, variety shows, serials, etc.). Once the new, innovative delivery mechanism was established, the content itself changed to take advantage of the unique features of the new media. The Internet was similar – initially its popularity was as a new delivery mechanism for content that could be found on other media (information like news, weather, encyclopedias, etc.). Once the mechanism was established, the unique power of the Internet (communication, collaboration, etc.) became evident.

Digital textbooks are following this pattern. Currently, digital textbooks are pretty much printed textbooks forced into a digital format – not much more exciting than a PDF copy of a textbook. But, digital textbooks hold much greater potential than printed textbooks. They can share highlights across students, catalyze students to collaborate on content they don’t understand, link to additional sources of information if an area is unclear, illustrate concepts with animations and video, adapt content based on formative assessments along the way, etc. It is easy to get enthusiastic about what a digital textbook could potentially do. It could transform education and teaching. It is easy to see a future where the textbook is the primary method of instruction and the professor becoming more of a coach and less of a lecturer.

The incredible potential of digital textbooks won’t happen until textbook authors see this and start creating textbooks differently and until publishers move past their reliance on traditional printed textbooks and find a profitable path. This seems to be an industry ripe for disruption.

We’d like to say this change is coming soon and is inevitable – but this entire blog post was based on a presentation we gave eight years ago to an industry event, so we have reservations that this change is impending.

Congrats to Truth Initiative – Wins Gold at Ogilvy Awards!

Congratulations to our client Truth Initiative on winning Gold at the David Ogilvy Awards. The Ogilvy awards are unique in that they celebrate campaigns that effectively use market research to spark an insightful campaign. Truth Initiative won gold in the “Unexpected Targeting and Segmentation” category.

The Truth Campaign was called “Stop Profiling.” It centered on a social justice theme – that today’s youth will ban together if they perceive a segment of the population is being treated unfairly. Truth’s ad (“Market Priority”) can be seen here.

Crux Research partnered with CommSight to provide formative research, copy testing, and campaign tracking. We are excited to be a part of this award-winning effort – and this award is the third Ogilvy we have been involved in for Truth Initiative.

Millennial College Students Are Torn Between Open Speech and Protecting the Vulnerable

We recently completed a poll of 1,000 college students on the topic of free speech on campus. Previous postings (here and here) have shown that students are reticent to support controversial speakers on campus and do not support any speakers who might have viewpoints that some students find to be uncomfortable.

In this final post on our poll results, we take a look at some contradictions in our data that demonstrate that today’s college students are torn between a desire to favor a campus that promotes free and open debate and an ethos that makes them want to protect the vulnerable from feeling uncomfortable.

There has been a long-held belief by conservatives that colleges are bastions of liberal thinking and perhaps indoctrination. Our poll results lend support to this viewpoint, as 52% of college students feel their professors tend to be more liberal in their thinking than the nation as a whole while just 23% feel their professors are more conservative:

Compared to the views of the nation as a whole, would you say that your current professors/instructors tend to be:
More conservative in their thinking 23%
About the same as the nation as a whole 25%
More liberal in their thinking 52%

Students tend to express a desire for their professors to be given a wide latitude to express their views and are largely not in support of administrators censoring how professors express their views to students.

Which statement below comes closest to your opinion?
College administrators should closely monitor what professors/instructors teach to make sure all students are comfortable 33%
College professors/instructors should be given a wide degree of freedom to express their views to students 67%

The result below shows that students report that colleges should encourage students to have an open mind to ideas that they may find uncomfortable. At first glance, college students seem to favor an atmosphere of openness on campus.

Which statement below comes closest to your opinion?
Colleges should attempt to shield students from ideas and opinions they may find unwelcome and offensive 25%
Colleges should encourage students to be exposed to ideas and opinions they may find unwelcome and offensive 75%

Millennial college students also recognize that free and open speech is central to university life. For example:

  • Two-thirds (66%) agree that the intellectual vitality of a university depends on open and free expression of ideas.
  • 63% agree that free speech, including controversial speech, is central to college teaching and learning.
  • 57% agree that student-run newspapers have a first amendment right to publish controversial stories without running afoul of college administrators.

That said, this poll also shows that Millennials also hold some views that run counter to the free speech ethos they express:

  • 57% agree that students should be encouraged to report instances of professor bias to administrators.
  • 48% feel that students should be provided warnings in advance to alert them to potentially troublesome readings.
  • 45% feel that colleges should provide intellectual safe spaces, where students can retreat from ideas and perspectives that are at odds with their own.

And, as we discussed in our previous postings, students shy away from permitting almost any type of speaker on campus that could potentially communicate anything that might cause a subgroup of students discomfort.

So, there are some contradictions in our findings that needs explaining. We feel that there is likely some nuance on Millennial opinion. The Millennial college student seems torn between realizing that exposure to ideas counter to their own is essential to their education and a strong ethos of protecting the vulnerable.

Which statement below comes closest to your opinion?
It is more important that colleges stick up for the vulnerable 50%
It is more important that colleges stand up for a spirit of inquiry 50%

This nuance is difficult for Boomer and Xers (who make up most college administrators and professors) to grasp. Older generations grew up not only at a time when free and open speech was held to a higher standard but also at a time where the college/university campus was the nexus of student opinion and influence. Today’s Millennial student has experienced more cultural diversity on campus and has established digital meeting spaces are their nexus for opinion and community. Millennials are exposed to diverse and controversial opinions constantly, to the point where their desire to protect the campus from controversy and discomfort may be a defense mechanism. It is an environment they can control.

What this all means for the university has yet to be seen. But, campus life is changing, and it will be key that the pendulum that is now swinging towards safety and comfort doesn’t swing so far as to limit student exposure to valuable viewpoints and a well-rounded worldview.


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